FlashAid Privacy Policy

Effective Date: 18.06.2024.

Welcome to FlashAid. Your privacy is critically important to us. This privacy policy explains how we collect, use, disclose, and protect your information when you use our mobile application ("App").

1. Information We Collect

1.1 Personal Information: We collect personal information that you provide directly to us, such as:

- Name

- Email address

- Phone number

- Emergency contact details

1.2 Location Data: We collect precise location data from your mobile device to provide our services effectively. 1.3 Health Information: With your consent, we may collect health-related information necessary for emergency response services, including an optional medical history description. 1.4 Usage Data: We collect information about your interactions with the App, such as access dates and times, App features or pages viewed, App crashes, and other system activity. 1.5 Media: We collect photos and videos shared in chat and a photo when you upload your avatar. 1.6 Payment Information: We process payments through Stripe. While we do not store your payment information, Stripe may collect and store your payment details. Please refer to Stripe's privacy policy for more information on their data practices. 1.7 Additional Data Types: We collect the following data to enhance our services and provide a seamless experience:

- Physical Address: To ensure accurate ambulance dispatch and service delivery.

- Customer Support: To assist you promptly and efficiently with any issues or inquiries.

- User ID: To uniquely identify your account and maintain your preferences.

- Crash Data: To identify and fix technical issues, ensuring the app runs smoothly.

- Performance Data: To monitor and improve app performance for a better user experience.

- Other Diagnostic Data: To diagnose and resolve technical problems, maintaining app reliability.

1.8 Automatically Collected Information: We collect information automatically when you download and use the App. This information includes:

- Your device's Internet Protocol address (e.g., IP address)

- The pages of the Application that you visit, the time and date of your visit, and the time spent on those pages

- The operating system you use on your mobile device

2. How We Use Your Information

2.1 To Provide Services: We use your information to:

- Summon ambulances to your location

- Coordinate with healthcare providers

- Process payments

- Provide customer support

2.2 To Improve Our Services: We use your information to:

- Enhance the functionality of the App

- Personalise user experience

- Conduct research and analysis

- Utilise geolocation data for personalised content, relevant recommendations, and location-based services

2.3 Communication: We use your information to communicate with you about updates, promotions, and other relevant information regarding our services.

3. Information Sharing and Disclosure

3.1 With Service Providers: We share your information with third-party service providers who perform services on our behalf, such as payment processing, ambulance services, and data analysis. These service providers are required to adhere to the rules set forth in this privacy statement. 3.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities. 3.3 Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. 3.4 Third-Party Services: The Application utilises third-party services that have their own privacy policies about handling data. Below are the links to the privacy policies of the third-party service providers used by the Application:

- Google Play Services

- Google Analytics for Firebase

- Firebase Crashlytics

4. Data Security

We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or alteration. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

5. Data Retention Policy

We will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you would like us to delete User Provided Data that you have provided via the Application, please contact us at [email protected] and we will respond in a reasonable time.

6. Your Rights

6.1 Access and Update: You have the right to access and update your personal information at any time through the App settings. 6.2 Deletion: You can request the deletion of your personal information. We will comply unless we are required to retain certain information by law or for legitimate business purposes. 6.3 Consent Withdrawal: You can withdraw your consent to the collection and processing of your personal information at any time. However, this may affect your ability to use the App.

7. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

8. Opt-Out Rights

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

9. Changes to This Privacy Policy

This privacy policy may be updated from time to time for any reason. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes, as continued use is deemed approval of all changes.

10. Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at: Email: [email protected] Address: 103c Camley St, London, N1C 4PF By using our App, you consent to the terms of this privacy policy.